Question 1

What is MediFinder India?

Accepted Answer

MediFinder India is a technology-driven healthcare and fast-delivery platform that connects customers with licensed pharmacies, labs, nurses, ambulance providers and delivery partners in West Bengal. Tagline: Search. Connect. Care.

Question 2

Does MediFinder India sell medicines itself?

Accepted Answer

No. MediFinder India does not run its own pharmacy or medicine shop. Medicines are supplied and dispensed by licensed partner pharmacies on the platform.

Question 3

Which areas does MediFinder India serve?

Accepted Answer

We currently serve West Bengal. Availability of pharmacies, labs, nurses, ambulances and delivery partners depends on your location.

Question 4

Is MediFinder India a registered business?

Accepted Answer

Yes. MediFinder India holds Udyam Registration No. UDYAM-WB-19-0037143 with the Ministry of MSME, Government of India (date of commencement: 13/06/2026). You can verify it at udyamregistration.gov.in. Udyam Registration is a business registration and is not a Drug Licence; medicines are supplied by partner pharmacies that hold their own Drug Licence.

Question 5

Who founded MediFinder India?

Accepted Answer

MediFinder India was founded in 2026 by Rejoyan Sarkar, who is also the Grievance Redressal Officer.

Question 6

Can I browse medicines without logging in?

Accepted Answer

Yes. Public visitors can search, browse categories, open product details and view participating shops. Login is requested for account-specific actions.

Question 7

When will I be asked to login?

Accepted Answer

Account-required actions such as orders, order history, profile, notifications and final checkout require an authenticated account.

Question 8

Can I add products to my cart before login?

Accepted Answer

Yes. The cart can be used while browsing. Authentication is requested when you continue with account-required ordering steps.

Question 9

How do I order medicine?

Accepted Answer

Search or browse a category on the home page, add items to your cart, confirm your delivery address and place the order. You can follow the live order status in My Orders.

Question 10

Can I order prescription medicines?

Accepted Answer

Yes, subject to the law. Prescription medicines are dispensed only after the partner pharmacy verifies a valid prescription.

Question 11

How do I upload a prescription?

Accepted Answer

On the home page, use Quick Order with Prescription: tap Camera to click a photo of your prescription, or Gallery / PDF to upload an existing file.

Question 12

Does MediFinder India give medical advice?

Accepted Answer

No. MediFinder India is a connector platform and does not provide medical advice, diagnosis or treatment. Please consult a qualified doctor or pharmacist for medical guidance.

Question 13

Are the medicines genuine?

Accepted Answer

Medicines are supplied by licensed partner pharmacies. If you receive a damaged, expired or incorrect item, please report it to support@medifinderindia.com or +91 9593625498.

Question 14

How does MediFinder India verify pharmacies?

Accepted Answer

We check a valid Drug Licence and GSTIN, registered pharmacist details, and the shop address and contact details before a pharmacy is listed.

Question 15

How fast is delivery?

Accepted Answer

Our aim is fast delivery (Medicine in 30+ Minutes). Actual time depends on the pharmacy's distance, medicine availability and road conditions, so timings are not guaranteed.

Question 16

What is the delivery charge?

Accepted Answer

Delivery charges depend on your distance from the pharmacy and the order value. The exact charge is shown on the checkout page before you pay.

Question 17

How do I track my order?

Accepted Answer

Go to My Orders and tap Track on any active order to see the live delivery status and location on the map.

Question 18

How do I cancel an order?

Accepted Answer

Open My Orders, select the order and tap Cancel. Orders that are already out for delivery may not be cancellable.

Question 19

Which payment methods are accepted?

Accepted Answer

You can pay by UPI, card or Cash on Delivery (COD).

Question 20

My payment failed but the amount was deducted. What should I do?

Accepted Answer

If a payment fails after the amount was deducted, it is automatically reversed to your account within 24-48 hours. If it is not reversed after that, please contact support.

Question 21

What is the refund policy?

Accepted Answer

Refunds for cancelled or returned orders are processed back to your original payment method, typically within 5-7 business days. Please read our Refund & Cancellation policy for full details.

Question 22

What is the return policy?

Accepted Answer

Damaged, expired or incorrect items can be returned within 24 hours of delivery. Medicines cannot be returned once the seal is opened, except in case of a genuine error.

Question 23

How do lab tests and sample collection work?

Accepted Answer

You can book lab and diagnostic tests on MediFinder India. A sample collection partner collects the sample, and reports are shared by the lab as shown on the Lab Test page. Availability depends on your location.

Question 24

Can I book a home nurse?

Accepted Answer

Yes. Use Nurse Booking on the home page to request a nurse from a participating provider, subject to availability in your location.

Question 25

Can I book an ambulance?

Accepted Answer

Yes. Use Ambulance on the home page to connect with a participating ambulance provider, subject to availability. In a life-threatening emergency, please also call the national emergency number 112.

Question 26

How do I become a MediFinder India partner?

Accepted Answer

Use the Partner With MediFinder India section on the home page and choose Merchant, Rider, Nurse, Blood Collector or Ambulance Driver to start the matching onboarding flow.

Question 27

Can my pharmacy be listed on MediFinder India?

Accepted Answer

Yes, if it is a licensed pharmacy. We require a valid Drug Licence and GSTIN, registered pharmacist details, and your shop address and contact details. Choose Merchant in the partner section to begin.

Question 28

How can I contact MediFinder India?

Accepted Answer

Email support@medifinderindia.com, call +91 9593625498, or write to Banihari, Janchi, Gangarampur, Dakshin Dinajpur, West Bengal 733140.

Question 29

How do I report a problem or file a complaint?

Accepted Answer

Write to support@medifinderindia.com or call +91 9593625498, or follow the steps on our Grievance Redressal page.

Question 30

How is my personal information handled?

Accepted Answer

Please read our Privacy Policy for how we collect, use, share and protect your information, including prescriptions you upload.